Privacy Policy
Your privacy matters at Golden Felt Lounge. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a reservation, or spend time with us in Pyrmont.
Introduction and Scope
Policy Overview
Golden Felt Lounge respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard information when you interact with our website, make reservations, or visit our venue at 80 Pyrmont Street, Pyrmont NSW 2009, Australia.
- This policy applies to all personal information collected through our website, phone, email, or in person.
- We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- By using our services, you consent to the practices described in this policy.
About Golden Felt Lounge
Golden Felt Lounge is an Australian restaurant and offline poker venue located in Pyrmont, Sydney. We offer face-to-face poker experiences and contemporary dining in a physical, on-site setting.
- We do not offer online poker, accounts, or digital gaming interfaces.
- All poker activities are offline and physical.
- Our venue combines dining and social poker in one location.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when making reservations, sending enquiries, or interacting with our staff. This may include your name, contact details, and any preferences you share.
- Name and contact information such as email and phone number.
- Reservation details including date, time, and party size.
- Dietary requirements or accessibility needs for dining.
- Any other information you choose to provide in messages.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. This helps us improve our website and understand visitor trends.
- We use cookies and similar technologies; see our Cookie Policy for details.
- Analytics data is aggregated and does not directly identify you.
- We do not track your offline poker activity through the website.
Information from Offline Interactions
When you visit our venue, we may collect information necessary for service delivery, such as your name for reservations and any incident reports. We do not record poker hand histories or player performance.
- Reservation check-in details.
- CCTV footage for security purposes, used in accordance with applicable laws.
- No collection of financial information related to poker.
How We Use Your Information
Primary Uses
We use your personal information to provide and improve our services, respond to enquiries, manage reservations, and ensure a safe and enjoyable experience at our venue.
- Processing and confirming reservations.
- Responding to your questions and feedback.
- Improving our website and services.
- Complying with legal obligations.
Marketing Communications
With your consent, we may send you promotional emails about upcoming events, dining specials, or poker evenings. You can opt out at any time.
- We will only send marketing communications if you have opted in.
- Every marketing email includes an unsubscribe link.
- We do not sell your personal information to third parties.
Disclosure of Your Information
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, managing reservations, or providing other business functions. These providers are contractually obligated to protect your information.
- Examples include website hosting, email services, and reservation platforms.
- We only share information necessary for the service.
- Providers are not permitted to use your information for their own purposes.
Legal Requirements
We may disclose your personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Golden Felt Lounge, our guests, or others.
- Compliance with court orders or government requests.
- Prevention of fraud or security incidents.
- No disclosure for marketing purposes without consent.
Data Security and Retention
Security Measures
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure storage, access controls, and staff training.
- Encryption of data in transit where applicable.
- Restricted access to personal information on a need-to-know basis.
- Regular review of security practices.
Retention Period
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Reservation data may be kept for a reasonable period for business records.
- CCTV footage is typically retained for a short period as required by security practices.
- When no longer needed, information is securely deleted or anonymised.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date.
- Contact us using the details below to make a request.
- We will respond within a reasonable timeframe as required by law.
- There is no fee for making a request, though we may charge a small fee for providing copies.
Opt-Out and Complaints
You can opt out of marketing communications at any time. If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
- Unsubscribe link in every marketing email.
- Contact us for privacy complaints.
- OAIC website: oaic.gov.au
Cookies and Tracking Technologies
Cookie Usage
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. For detailed information, please refer to our Cookie Policy.
- Essential cookies are necessary for website functionality.
- Analytics cookies help us understand visitor behaviour.
- You can manage cookie preferences through your browser settings.
Contact Us and Effective Date
Privacy Contact
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the details below.
Effective Date
This Privacy Policy is effective as of 8 September 2026.
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.